rtpwinPrivacy Policy

This page describes what we collect when you use rtpwin and how we keep that data protected. We encrypt your personal information, limit access to staff who need it, and never sell your details to advertisers or data brokers. Your account data stays with us—we do not share it with third parties except where required by law or to process your payments through DANA, e-wallet, mobile banking, local payment, online payment, or your bank.

When you access rtpwin via Android APK or iOS browser, we collect your email, legal name, identity documents for KYC verification, and payment method details. We also log your IP address, device type, and login timestamps for security and fraud prevention. All data is stored on encrypted servers and is available only to authorised rtpwin staff.

If you have questions about how we handle your data, contact our support team through the Help section in your account. We respond to data-access requests within a reasonable timeframe, typically within 14 days.

What Data We Collect and Why

We collect your email address when you register on rtpwin. We use this to send account confirmations, password reset links, and updates about service changes. You can update your email anytime in your account settings.

For KYC verification, we require your legal name, date of birth, residential address, and a copy of your identity document (national ID, passport, or driver's license) and proof of address (utility bill or government letter dated within 90 days). We collect this to comply with anti-money-laundering (AML) regulations and to prevent fraud. We do not use KYC documents for marketing or share them with third parties.

When you deposit via local payment, online payment, e-wallet, mobile banking, local payment, or a bank transfer, we collect your payment method identifier and transaction confirmation. We share this information only with our payment processors—the banks and e-wallet providers that handle your transfer. We do not retain your full card number or PIN; payment gateways handle those securely on their own servers.

We log every bet you place, every spin on slots like Aviator or Sweet Bonanza, and every withdrawal request. This transaction history stays in your account indefinitely, creating an audit trail. We use this data to settle disputes, detect fraud, and comply with regulatory requests. You can download your full transaction history anytime from your account.

IP Address and Device Data

We log your IP address and device information (operating system, browser type, screen resolution) each time you log in to rtpwin. We use this data to detect suspicious login patterns—if your account is accessed from an unusual location or device, we may require additional verification. This protects your account from unauthorised access.

We also use IP data to comply with geographic restrictions. We do not offer our services in jurisdictions where online gaming is prohibited. If we detect access from a blocked region, we may restrict your account as required by law.

Data Security, Storage, and Your Rights

We encrypt all data in transit using SSL/TLS protocols. When you access rtpwin via Android or iOS browser, your connection to our servers is encrypted end-to-end—no third party can read your login credentials, payment information, or bet history.

Our servers may be located outside your jurisdiction—likely in data centres in Southeast Asia or beyond. This means your data may be subject to laws in those regions. However, we apply our privacy standards uniformly regardless of where servers are hosted. We encrypt sensitive data at rest on disk, and only authorised rtpwin staff can access decryption keys.

Third-Party Processors and Payment Partners

We share payment information only with payment processors needed to process your deposits and withdrawals. When you deposit via DANA, we share your e-wallet transaction ID with mobile banking to confirm the transfer. When you withdraw to local payment, we provide your online payment account details to our bank partner to execute the withdrawal. These processors have their own privacy policies and security standards; we require them to protect your data as strictly as we do.

We do not share your contact information, identity documents, or betting history with payment processors. Payment and identity data are kept separate on our systems—only authorised staff can access both.

Your Data Rights on rtpwin

1. Right to access your data

   You can download a copy of all your personal data stored in your rtpwin account anytime—including profile, KYC documents, transaction history, and login logs. Request via the Help section.

2. Right to correction

   If personal information is inaccurate, contact us and we will update it—for example, if your address changed since KYC verification.

3. Right to deletion

   You can request account deletion, though we retain transaction records to comply with AML regulations and audit requirements for a defined period.

We at rtpwin treat your privacy as foundational. Your data is encrypted, your access is logged, and your rights are protected by our policy and applicable law.

Cookies and Analytics

We use cookies on rtpwin to remember your login session and store your language preference. These session cookies expire after your browsing session ends. We do not use persistent tracking cookies or share cookie data with advertisers.

We use basic analytics to count page views and measure which games are popular (e.g., how many users access Liga 1 sportsbooks versus slots like Sweet Bonanza on given days). This analytics data is anonymised—we do not link it to individual users. We use it only to improve our platform, not to profile you.

Data Retention and Account Closure

We keep your account data—email, KYC documents, transaction history, payment methods—for as long as your account is active. If you close your account, we retain transaction records for a minimum of 5 years to comply with AML regulations and tax requirements. Personal information (identity documents, address) is deleted or anonymised after that period, unless law requires longer retention.

If you request account deletion before the 5-year window ends, we immediately anonymise personal data but retain transaction records in anonymised form.

Regional Data Practices

If you access rtpwin from Jakarta, Surabaya, Bandung, or Medan, or anywhere else in Indonesia, we apply the same privacy standards. We comply with Indonesian data protection law where applicable. If you are located outside Indonesia, we comply with the regulations of your jurisdiction as well as our own standards.

We do not offer rtpwin in jurisdictions where access is prohibited by law. If we detect access from a blocked region, we restrict the account in compliance with those regions' regulations.

Policy Updates and Contact

We update this privacy policy periodically. Material changes are announced at least 30 days in advance via email. Continued use of rtpwin after the new policy takes effect constitutes acceptance.

For privacy questions, data-access requests, or complaints, contact our support team via the Help section in your account. We respond to privacy requests within 14 days. If you believe we have mishandled your data, you may lodge a complaint with the data protection authority in your jurisdiction.